FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Shipping & Delivery

Delivery takes 2-3 working days within Lahore and 3-5 working days for all other cities across Pakistan. Please note that courier services do not operate on Sundays and public holidays.

We charge a flat shipping fee which is automatically calculated and displayed on the checkout page before you place your order.

Yes. Once your order is dispatched from our facility, you will receive a tracking number via SMS from our courier partner to track your package live.

Jewelry Care & Policy

Our products consist of high-quality fashion and gold-plated jewelry. To maintain their shine for a long time, please keep them away from water, perfumes, lotions, and harsh chemicals. We are not responsible for any discoloration caused by chemical exposure.

We accept secure Advance Mashreq Bank Transfers and JazzCash. To appreciate our customers, we offer 100% Free Delivery across Pakistan on all advance payment orders.

Returns & Exchanges

Yes, you can check the parcel at the time of delivery, but you must select the "Open Parcel" option while placing your order and pay a non-refundable shipping fee of Rs. 300 in advance. Please note that you can only reject or return the parcel if the item arrives damaged; returns for a change of mind will not be entertained.

Due to hygiene and personal wear reasons, we do not accept returns or exchanges for change of mind. An exchange will only be processed if the item arrives damaged, and a complete unboxing video (from sealed flyer to open product) is mandatory to claim it.

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