Thank you for choosing Mishaq Jewels. We take pride in offering handcrafted, fine-finish, and minimalist jewellery pieces. Please read our Refund and Returns Policy carefully before placing an order on our store.
1. All Sales Are Final (No Cash Refund & No Change of Mind)
Due to hygiene standards, the delicate nature of jewellery, and strict inventory control:
- We strictly maintain a “No Cash Refund” policy on all orders once dispatched.
- We do not accept returns, cancellations, or exchanges due to a “Change of Mind” after the parcel has been delivered.
- Packages are delivered in sealed courier flyers. Riders are not authorized to open parcels for inspection at the doorstep.
2. Advance Delivery Fee & Payment Rules
- Standard Delivery: A flat delivery fee of Rs. 350 applies to orders across Pakistan.
- 100% Advance Payment Benefit: If you pay the full order amount in advance via Direct Bank Transfer, Easypaisa, or Jazz Cash, delivery charges are completely FREE (Rs. 350 discount applied).
- Cash on Delivery (COD) Confirmation: To protect against fraudulent or unverified bookings, an advance delivery fee of Rs. 350 is mandatory to confirm any COD order. The remaining product balance is collected by the courier upon delivery.
3. Transit Damage & Replacement Policy
Every item undergoes strict quality inspection and multi-layer protective packaging before dispatch. However, if your jewellery piece arrives broken or damaged during courier transit, we will provide a replacement of the same article under the following strict conditions:
- 24-Hour Reporting Window: Any claim must be reported to our official WhatsApp support within 24 hours of parcel delivery. Claims submitted after 24 hours will not be entertained.
- Mandatory Uncut Unboxing Video: A clear, continuous, and uncut video recording starting from opening the sealed courier flyer to inspecting the damaged item is strictly mandatory.(Note: Photographs alone or cut/edited videos will not be accepted as valid proof of transit damage).
- Condition of the Item: The item must remain unworn and in its original packaging with all security tags intact.
4. Replacement Process & Shipping Charges
Once your unboxing video is reviewed and approved by our support team:
- The customer will safely pack and send the damaged piece back to our designated return address via any domestic courier service (the return courier charges will be covered by the customer).
- Upon receiving and verifying the returned piece, Mishaq Jewels will dispatch the brand-new replacement item without charging any additional delivery fees.
5. Jewellery Care & Plating Warranty Disclaimer
Our products feature high-quality fashion plating and delicate craft elements. To protect their longevity and shine:
- Keep jewellery away from water, humidity, perfumes, hair sprays, sanitizers, and body lotions.
- Store pieces individually in airtight zip pouches or soft boxes when not in use.
- We are not liable for discolouration, oxidation, tarnish, or physical breakage resulting from daily wear, chemical exposure, or improper handling after delivery.
6. Contact & Claim Inquiries
To submit a replacement claim or verify order status, please reach out to us:
- WhatsApp Support: +92 371 8111 076
- Email: support@mishaqjewels.com
- Operating Hours: Monday – Saturday (11:00 AM – 8:00 PM)
- Location: Lahore, Pakistan (Online Store Only)