At Mishaq Jewels, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how your data is collected, used, and safeguarded when you visit or make a purchase from our online store.
1. Information We Collect: When you browse our website, place an order, or reach out to our customer support, we collect the necessary information required to process and fulfil your order securely
Personal Details: Full name.
Contact Information: Phone number / WhatsApp contact and email address.
Delivery Information: Complete shipping address, city, and postal code.
Payment Verification Data: Transaction reference details or payment screenshots for manual advance transfers (Bank Transfer, Easypaisa, or Jazz Cash).
2. How We Use Your Information Your personal data is used strictly for operational and customer service purposes:
Processing, packing, and dispatching your jewellery orders.
Communicating order updates, delivery status, and tracking numbers via WhatsApp or SMS.
Verifying advance delivery charges or upfront payments.
Responding to customer inquiries and providing post-purchase support.
3. Data Security & Confidentiality We prioritize the protection of your personal and transaction data:
Confidentiality: We do not sell, rent, trade, or share your personal details with third-party marketing agencies.
Payment Proofs: Any payment slips or screenshots shared via WhatsApp or checkout are handled confidentially and accessed strictly for order verification.
Secure Storage: All customer account and order records are stored within secure hosting environments with restricted administrative access.
4. Third-Party Service Providers To complete your delivery, we share only necessary contact and address details with our authorized domestic courier partners (such as TCS or Leopards). These providers are strictly authorized to use your information solely for package transit and delivery.
5. Cookies & Site Analytics Our website uses standard essential cookies to maintain your shopping session, manage items in your cart, and ensure smooth navigation across pages. These cookies do not store personally identifiable financial data.
6. Contact Us If you have questions regarding this Privacy Policy, your personal data, or order records, please contact us:
Email: support@mishaqjewels.com
WhatsApp Support: +92 371 8111 076
Location: Lahore, Pakistan (Online Store Only)